Returns Policy

Thank you for shopping with us at The Homework Shelf! We take pride in offering high-quality resources and games to enhance your learning and entertainment experience. However, we understand that there may be instances where you need to return a product. Please read our Returns Policy carefully to understand your rights and options.

1. Returns Eligibility: We accept returns within 14 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. It must also be accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items: The following items are non-returnable:

• Digital downloads or online access codes
• Items that are damaged due to misuse or negligence
• Items that are not in their original condition or packaging
• Personalised or customized items

3. Returns Process: To initiate a return, please follow these steps:

• Contact our customer support team at hello@homeworkshelf.com to request a Return Authorisation (RA) number.
• Clearly write the RA number on the outside of the package you're returning.
• Pack the item securely, including all original packaging and accessories.
• Ship the item to the address provided by our customer support team.

4. Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure your return reaches us.

5. Inspection and Refunds: Once we receive your return, our team will inspect the item to ensure it meets the return eligibility criteria. If the return is approved, we will process your refund within 7-10 business days. The refund will be issued to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

6. Exchanges: We do not offer direct exchanges. If you wish to exchange a product, please follow the returns process to return the unwanted item and place a new order for the desired item.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We will provide instructions on how to proceed with a replacement or refund.

8. Cancellations: If you wish to cancel an order, please contact our customer support team as soon as possible. If the order has not been shipped, we will cancel it and process a refund. If the order has already been shipped, you will need to initiate a return upon receiving the item.

9. Changes to the Returns Policy: We reserve the right to update or modify this Returns Policy at any time without prior notice. Changes will be effective as soon as they are posted on our website.

If you have any questions or concerns about our Returns Policy, please don't hesitate to contact our customer support team at hello@homeworkshelf.com. We are here to assist you.

Thank you for choosing The Homework Shelf.